This Privacy Policy outlines how CailTech Inc. ('we', 'us', or 'our') collects, uses, and protects your personal information when you use our AI-powered calling platform Cail.io ('Platform'). By using our Platform, you agree to the terms of this Privacy Policy. We are committed to protecting your privacy and fulfilling our obligations under the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy regulations.
This policy explains how we handle your data when you use our AI calling platform.
To provide you with our AI calling services, we collect several types of information. When you create an account, we collect basic account information such as your email address, name, and authentication data. To help our AI agents provide more personalized interactions, we also collect profile information including your name, date of birth, address, and timezone details. As part of our core service, we collect call-related data including phone numbers, recordings, transcripts, and voicemails, along with metadata about your calls and AI-generated conversations. We require access to your Google Calendar to schedule appointments and manage your availability. For payment processing and scheduling, we collect Stripe Connect account information to facilitate appointment bookings. If you give us permission, we may also collect your geographical location to provide location-based services. We also gather information about how you use our Platform, including your call history and feature usage patterns, to improve our service. When you purchase minutes or subscriptions, your payment information is securely processed by our payment providers.
We optionally collect additional profile information (such as your address or date of birth) if you voluntarily provide it for personalized service.
Our app offers the option to log in using your existing Google or Apple account. When you log in through these services, we securely collect and store minimal profile information (such as your email, full name, public profile picture, and unique identifier) required to set up and manage your account. We never gain access to your passwords or any additional personal data from these providers. You can revoke access or manage linked accounts at any time through your Google or Apple account settings.
You can log in using Google or Apple; we securely collect minimal profile info for account setup like email, name, public profile picture and unique identifier.
With your explicit permission, our app integrates with your Google Calendar to seamlessly schedule and manage call-related events on your behalf. We securely access, create, and update events directly in your calendar. Calendar data is accessed strictly to provide scheduling functionality within the app. We do not store unnecessary calendar details or share this information with third parties. You can revoke our access to Google Calendar anytime via your Google account settings.
We integrate with Google Calendar to schedule calls; your events are accessed securely and used solely for scheduling purposes.
For SMS messaging, we collect and process a limited set of data including your phone number and consent records. This information is collected when you opt-in to receive SMS notifications from our platform. We use SMS messaging exclusively for high-priority communications related to your service, including critical notifications about your calls, account balance updates, and technical support. We do not use SMS for marketing purposes unless you explicitly opt in to such communications. Your SMS data is shared only with our trusted SMS delivery partners who process these messages on our behalf. These partners are bound by strict data protection agreements that prohibit them from using your data for any other purpose. We do not sell your SMS data to third parties. You can opt out of SMS notifications at any time through your account settings. We retain SMS consent records as required by telecommunications regulations to demonstrate compliance with opt-in requirements.
We collect phone numbers and consent data solely for critical notifications about calls and account balance.
Protecting your information is a top priority for us. We use robust security measures to keep your data safe. All call recordings, transcripts, and voicemails are stored securely with encryption at rest. Your profile and account information is protected using industry-standard security measures. When it comes to payments, we don't handle your payment information directly - this is processed and stored by certified payment processors who specialize in secure financial transactions. We keep your data only for as long as necessary to provide our services and comply with our legal obligations. After that, it's securely deleted.
We encrypt your data, use secure systems, and only keep information as long as needed.
We're selective about who we share your information with. We work with trusted service providers who help us operate our Platform, such as cloud storage providers and payment processors. Sometimes we may need to share information to comply with legal requirements or to protect our rights. In the event of a business change like a merger or acquisition, your information might be transferred as part of that process. However, we want to be clear: we do not sell your personal information to third parties.
We only share data with service providers who help us operate, and never sell your information.
Under privacy laws like GDPR and CCPA, you have important rights regarding your data. You can request access to see what personal data we have about you, and ask us to correct any inaccurate information. If you want your data deleted, you can request that too (though some data might need to be retained for legal reasons). You can ask for your data in a portable format that you can transfer elsewhere. You have control over how your personal information is used, and you can opt out of certain types of processing. At any time, you can withdraw your consent for data processing.
You can access, correct, or delete your data, and control how we use it.
As a global service, we may transfer your data between different countries. When we do this, we ensure appropriate safeguards are in place to protect your privacy rights. We comply with international data transfer regulations like the EU Standard Contractual Clauses. We store data in secure facilities in various locations to ensure reliable service. You can request information about where your specific data is stored and processed.
We protect your data when transferring it between countries.
We may update this Privacy Policy from time to time as our services evolve and privacy laws change. Any changes will take effect as soon as we post the revised policy. For significant changes, we'll let you know directly through email or by sending you a notification in the Platform.
We'll notify you about important changes to this policy.
Have questions about privacy or want to exercise your data protection rights? We're here to help. Reach out to us at team@cail.io and we'll assist you with any privacy-related concerns.
Questions about privacy? Email us at team@cail.io
When you use our Platform, we automatically collect certain technical information about your device, including: IP address, device type and model, browser type and version, operating system, internet service provider, and unique device identifiers. We also collect information about how you use our service, including: pages visited, features used, time spent on the Platform, clickstream data, and other usage patterns. This information helps us improve our service, troubleshoot technical issues, and provide better user experience.
We collect technical data about your device and how you use our service.
Our Platform uses analytics tools like Google Analytics to help us understand how users interact with our service. These tools use cookies and similar technologies to collect usage data. The collected information includes page views, feature usage, and user journey flows. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on. We also use pixel tags in our emails to track delivery and opening rates. This helps us measure the effectiveness of our communications and improve our service.
We use analytics tools to understand how our service is used.
When you miss or decline a call, our AI agent handles the call on your behalf, recording conversations with callers. These recordings are securely stored, analyzed, summarized, and delivered to you via push notifications. You can access, manage, or delete voicemail recordings anytime.
If you miss or decline calls, our AI agent answers and records conversations; these are analyzed, securely stored, and sent to you via push notifications.
When our AI agent makes outbound calls at your request, conversations with call recipients are recorded, analyzed, and securely stored. You have exclusive access to these recordings and related analyses (transcripts, summaries). You can delete recordings anytime through your account.
Calls made through our AI agent on your behalf are recorded and securely accessible by you.
Our application provides a secure, encrypted chat feature to help plan and manage your calls. Chat messages are securely stored, accessible only by you, and reviewed solely for compliance with our Terms. You can request deletion of your chat history anytime by contacting team@cail.io or via your account settings.
Chats for planning calls are encrypted, securely stored, and deletable at your request.
We send push notifications to inform you promptly about new voicemails, call summaries, missed call updates managed by our AI, chat messages, and subscription status updates. You can disable push notifications anytime through your device settings.
Push notifications inform you about important call activity, voicemail messages, chats, and subscription updates.
You may voluntarily provide additional personal information such as your name, address, and date of birth. This information will only be shared with our AI agent if explicitly permitted by you to personalize call interactions. You control this data and can remove it from your account settings anytime.
Optional personal information is shared with our AI agent only if explicitly permitted by you.
We securely store and analyze recordings of conversations managed by our AI agent to deliver helpful summaries, insights, and actionable notifications directly to you. This analysis enhances your experience by ensuring you never miss critical information from your calls.
We analyze AI-handled call recordings to provide useful summaries and insights to you.
We retain your call recordings, voicemails, transcripts, optional personal information, and other user-generated data until you explicitly request deletion or delete your account. You can request data deletion anytime by contacting team@cail.io.
We retain your data, including call recordings and optional personal info, until you request deletion.
Limited personal information may be shared with trusted third-party services essential to our app functionality, including payment processing providers (Apple Pay, Stripe), cloud storage providers, analytics platforms, and notification services. These providers are contractually obligated to keep your data secure and confidential.
We share limited data with trusted third-party providers for payments, analytics, notifications, and cloud storage.